Privacy Policy

Last updated: 22.01.2026
Effective from: 22.01.2026

Student company VOOL takes your privacy seriously and is committed to protecting your personal data in accordance with Estonian data protection law and the requirements of the European Union General Data Protection Regulation.

1. Data Controller

Controller of personal data:

2. Personal Data We Collect

Depending on how you use our services (for example placing an order, using a contact form, or sending email), we may collect the following data:

  • Name
  • Email address
  • Phone number
  • Postal address / delivery address
  • Payment transaction data (for example purchase amount)
  • Technical data (for example IP address, device, browser type)
  • Other data you provide (for example feedback)

3. How We Collect Data

We collect personal data:

  • When you provide it directly (for example through an order or contact form)
  • Automatically through our web technologies (for example cookies)
  • When you use the website and browse content

4. Purposes of Data Use

Your personal data is used for the following purposes:

  • Order processing and delivery
  • Communicating with you (for example customer support)
  • Improving the website and services
  • Sending notices and optional marketing (if you have given consent)
  • Fraud prevention

5. Legal Basis

Processing of personal data is based on:

  • Performance of a contract with you
  • Your consent (for example marketing)
  • Compliance with legal obligations
  • Our legitimate interests (for example website administration)

6. Sharing of Data

We do not sell your data to third parties. We may share data with:

  • Payment service providers to ensure secure transactions
  • Delivery partners for shipment fulfillment
  • IT service providers to keep the service running
  • Authorities when required by law

7. Data Retention

Personal data is retained as long as necessary to fulfill the purposes of this policy and as required by applicable law (for example accounting or consumer dispute resolution obligations).

8. Your Rights

You have the following rights regarding your data:

  • Right to receive information about the data collected about you
  • Right to request correction of data
  • Right to request deletion of data or restriction of processing
  • Right to object to data processing
  • Right to data portability
  • Right to withdraw consent at any time

9. Security

We apply technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

10. Cookies and Similar Technologies

We may use cookies and similar technologies for website functionality and analytics.

11. Changes to This Privacy Policy

VOOL reserves the right to change this privacy policy. All changes will be published here with a new effective date.